Cancellation & Refund Policy
Clear, transparent guidelines on reservation cancellations, date rescheduling, and advance payment refunds across verified partner venues in Tirunelveli & Tenkasi.
1. Nature of Reservations on Nellai Nexus
Nellai Nexus operates as a digital discovery and inquiry reservation network connecting guests with independently owned cottages, resorts, marriage halls, and event service providers in the Tirunelveli and Tenkasi districts. While inquiry submission and voucher generation are free on the platform, any financial advances or booking confirmation tokens are paid directly to verified host partners.
2. Standard Cancellation Windows & Timelines
- Cancellation 72 Hours or More Prior to Check-in / Event: 100% of the advance token is refundable, subject to a nominal administrative processing charge if applied by the specific partner.
- Cancellation Between 24 to 72 Hours Prior: 50% of the advance token is refundable, or the full amount may be converted into a rescheduling credit usable within 60 days.
- Cancellation Under 24 Hours or No-Show: Due to slot reservation and preparation costs incurred by the venue host, advance tokens for cancellations made within 24 hours of arrival are non-refundable.
3. Date Rescheduling & Slot Modifications
We understand that travel plans, wedding preparations, or seasonal weather in Courtallam can change. Guests may request a date change by quoting their Booking Reference Code (e.g., BK-2026-XXXX) directly to the allocated venue host or by contacting our centralized helpline at +91 98765 43210. Rescheduling is subject to calendar slot availability.
4. Weather & Force Majeure Exemption (Courtallam Falls)
In the event of unexpected district travel advisories, heavy monsoon flash-flood closures at Courtallam Falls, or official administrative prohibitions, guests will receive priority date rollover or a full refund of any deposited token upon verification.
5. How to Initiate a Cancellation or Refund Request
To cancel an active booking, visit our Track My Booking page, search your Booking Code or registered phone number, and contact your assigned host or our support desk. Approved refunds are credited to the customer within 3 to 5 business days.